Widerrufsrecht

1. What can be returned

Standard-size items (XS to 4XL) in our regular leathers can be returned within 30 days of delivery. This includes standard sizes that ship from stock and standard sizes that are made to order for you.

Final sale (no returns or exchanges): made-to-measure sizes, custom designs, personalized jackets (with logos, names or other custom details), genuine exotic leather pieces (python, snakeskin, crocodile, alligator, ostrich and lizard) and any item marked "Final sale" on its product page. These are made just for you, so please check the size guide carefully before ordering, or ask us for a photo of the leather first. If one arrives damaged or different from what you ordered, contact us right away and we will put it right.

2. Return time frame

Returns are accepted within 30 days of delivery.

3. Item condition

Items must be unworn and unused, in their original packaging, with all tags and accessories attached. You are welcome to try your jacket on indoors to check the size and fit. Please keep the tags on until you are sure.

4. How to start a return

Contact us at info@whiteburaq.com with your order number. Once approved, we'll send return instructions. Please include your receipt or order confirmation and package the items securely.

Returns are sent to: White Buraq, 2420 Highbrooke Trail, Duluth, GA 30097, United States.

5. Return shipping costs

Customers are responsible for return shipping unless the item is damaged or incorrect, in which case we cover it.

6. Refunds

Refunds are processed within 10 business days after we receive your return and are issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

Exchanges are not available at this time. To exchange an item, please return your original purchase and place a new order.

8. Contact

Questions about a return? Email info@whiteburaq.com or call +1 678-451-8878. Our customer service team is available Monday to Friday, 9 AM–5 PM ET (closed Saturday and Sunday). We reply to emails within 24 hours on business days.