FAQs

Yes. Once you have placed an order you will shortly receive a confirmation email. Please check your junk or spam folder. If you have not received it, contact us at info@whiteburaq.com.

We start processing orders straight away. If you need to make a change, contact us as soon as possible. We can't promise every change is possible, but we will do our best to help.

Payment failures can happen because of incorrect details, insufficient funds or your bank's security settings. Try a different payment method or contact your bank.

Every order in our regular styles, including in-stock, made-to-order and custom-size jackets, ships within 3–7 business days. Delivery then takes 3–5 business days in the US and 5–8 business days to other countries. Custom designs are made to order in 1–2 weeks and genuine exotic leather jackets (python, crocodile, alligator) in 3–4 weeks, then shipping takes about 1 week. Shipping is free within the US, and import duties and taxes are included everywhere we ship.

Shipping is free on all orders within the United States. To all other countries, shipping is a flat $35 per order, shown at checkout. Import duties and taxes are included for every country we ship to, so there is nothing to pay on delivery. See our shipping policy.

Yes. Once your order ships, you will receive a tracking number by email.

If your order is delayed or hasn't arrived within the estimated time, contact us at info@whiteburaq.com and we'll help.

Standard sizes (XS to 4XL) in our regular leathers can be returned within 30 days of delivery, including standard sizes that are made to order. Items must be unworn, in their original packaging, with all tags attached. Customers pay return shipping unless the item is damaged or incorrect. Made-to-measure sizes, custom designs, personalized jackets and genuine exotic leather pieces (python, crocodile, alligator) are made just for you, so they are final sale. See our full return policy.

Yes. You are welcome to try your jacket on indoors to check the size and fit. Please keep all tags attached until you are sure, because returned items must be unworn with tags on.

Contact us right away at info@whiteburaq.com with your order number and photos of the problem, and we will work with you to resolve it.

Once your return arrives and is inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days.

Choose Made to measure in the size options on the product page ($30 more than the standard size). A short form opens where you enter your chest, waist, hips, shoulder width, sleeve length and jacket length before you add the jacket to your cart. Your jacket is made by hand to those measurements and ships within 3–7 business days. If a measurement looks unusual, we contact you before we cut. Made-to-measure jackets are final sale. See made to measure and our size guide.

UK/EU sizes are one size up from US sizes, so a US Medium is a UK/EU Large. This is the same for men's and women's jackets. The UK/EU column in our size guide shows it for every size.

Yes. Use our custom jacket builder or email us photos or a sketch. We confirm the price and timeline before we start. For bulk or team orders, see wholesale and private label.

No, you can check out as a guest.

Email info@whiteburaq.com, call +1 678-451-8878 or use our contact form. We are available Monday to Friday, 9 AM–5 PM ET (closed Saturday and Sunday), and we reply to emails within 24 hours on business days.