Return & Exchange Policy

1. Return & Exchange Eligibility

• Returns & exchanges are only accepted for defective, damaged, or incorrect items.
• Items must be unused, unaltered, in original packaging, and include all tags and accessories.
• A return request must be initiated within 30 days of delivery.
• A valid receipt or proof of purchase is required for all returns.

2. Refund Process

• If approved, refunds will be processed within 3-21 business days and credited to the original payment method.
• If your refund is delayed, please check with your bank or payment provider, as processing times may vary.
• Sale or discounted items are not eligible for refunds—only regular-priced items qualify.

3. Exchange Policy

• We only replace items if they arrive defective, damaged, or incorrect.
• To request an exchange, email us at info@whiteburaq.com or whiteburaqlimited@gmail.com with your order details.
• Exchanges are subject to item availability. If an exchange is not possible, we will process a refund.

4. Shipping Returns

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
• Shipping fees are non-refundable. If a refund is issued, the original shipping cost will be deducted.
• If you are returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Return Addresses:

5. Exceptions & Additional Information

• Custom Orders: Fully customized products cannot be returned or refunded unless they arrive damaged or defective.
• Gift Returns: If the item was a gift, a store credit will be issued once the return is approved.
• Order Cancellations: Orders can be canceled within 24 hours of purchase. After that, cancellations are not guaranteed.