Shipping & Delivery Policy

 
At White Buraq, we are committed to providing reliable and efficient shipping services. Our goal is to ensure timely delivery while maintaining full transparency in shipping costs and timelines.
 

1. Shipping Timeframes

 
Orders are processed based on availability and customization requirements:
  • In-Stock Items (Available at our warehouse): Dispatched within 3-7 business days.
  • Items from Other Warehouses: Delivery within 7-21 business days.
  • Fully Customized Orders: Dispatched within 2-10 weeks, depending on design complexity.
 
Once your order is shipped, a tracking number will be provided via email.
 

2. Shipping Costs & Delivery Options

 

Standard Shipping (Free)

  • Delivery Time: 2-7 business days
  • Cost: Free on all orders worldwide
 

Expedited FedEx Delivery

  • Delivery Time: 3 business days (Available in select areas)
  • Cost: $25 extra
 

International Shipping

  • Orders over $100 qualify for free worldwide shipping.
  • Additional shipping charges apply for deliveries to Peru, the Philippines, Israel, and Russia due to carrier limitations.
 

3. Warehouses & Logistics

 
We ship from multiple global warehouses to ensure timely delivery based on product availability:
  • Warehouses: USA, UK, PK, and UAE.
  • Orders are shipped via DHL, FedEx, or UPS, depending on the destination and availability.
 

4. Shipping to APO/FPO/DPO & P.O. Boxes

  • We ship to Military APO/FPO/DPO addresses and P.O. Boxes.
  • Please allow additional time for delivery to these locations.
 

5. Customs, Duties & Taxes

  • International shipments may be subject to customs fees, duties, or taxes imposed by local authorities.
  • These charges are the customer’s responsibility and vary by country.
  • If customs duties are refused, the order will not be refunded.
 

6. Shipping Delays & Lost Packages

  • We are not responsible for delays caused by customs, weather, carrier issues, or incorrect shipping details provided by the customer.
  • If your package is lost or delayed, contact us at:
  • info@whiteburaq.com
  • whiteburaqlimited@gmail.com
 

7. Order Modifications & Cancellations

  • Orders can be modified or canceled within 24 hours of purchase.
  • Once an order is shipped, modifications or cancellations are no longer possible.
 
For any shipping-related inquiries, please contact our support team at: